What To Do: Fire & Smoke Damage | North Prince William County

11/15/2023 (Permalink)

Fire and Smoke damage can be devastating! We hope you never have to experience a fire; in case you do, we are here to help and will walk you through the steps to bring your home back to preloss condition. 

There are numerous ways fire damage can devastate homes and businesses. It’s destructive and can leave lingering odors behind not to mention the extensive water damage that results from the firefighter’s efforts to extinguish the flames. The professionals at SERVPRO of North Prince William County, have specialized training, equipment, and experience that will restore your home or place of work back to the way it looked before or even better!

The first steps for SERVPRO of North Prince William County to take your home back to preloss condition.

Step 1: Initial Inspection-

If possible, it’s always good to have your Insurance adjuster present during the first initial inspection but it’s not necessary. We work for you and will work with your adjuster to make the restoration process go as smoothly as possible. It is best if we can all meet at the same time so we can all be on the same page regarding the cleaning and restoration of your home or business. Once the inspection date is set, our Production Manager will meet with you at your home or business to inspect the damages and discuss the cleaning process. They will guide you through step by step, so you know what to expect.  

Once the inspection is complete, they will go over the authorization form and a customer information form to be signed prior to beginning the restoration process.   

Step 2: Content and Structure Cleaning

SERVPRO of North Prince William County has the knowledge, professional equipment and ability to eliminate all traces of a fire. Besides the easily accessible areas, we also examine wall cavities, ductwork, crawl spaces, and plumbing chases to establish whether they also suffered any smoke or fire damage. We will make sure that all fire damage is cleaned, repaired, or removed and leave your home or business "Like it never even happened." Because that is the SERVPRO® way! 

After you, the Adjustor and SERVPRO of North Prince William County have chosen the correct course for your home. SERVPRO will begin the cleaning process of your home or business. Depending on the severity of damage it may be necessary to box up your belongings and bring them back to our cleaning facility. This enables us to clean your contents in a clean environment while the structure cleaning and demoing is being completed. Once all cleaning is finalized of both the structure and your contents, we will bring your belongings back to your home.

Step 3: FINAL WALK Though –

When the cleaning is complete our production manager will do a final walkthrough to address any questions or concerns you may have. Once that is complete, they will present you with a Certificate of Satisfaction form for you to fill out and sign. Your satisfaction is very important to us and we appreciate any feedback you have regarding your experience with SERVPRO of North Prince William County. 

It is our SERVPRO goal to ensure that our customers understand the process and are happy they call us to make their loss “Like it never even happened.”